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Shipping & Returns

Shipping Policy

UK DELIVERY – £5.99 – estimated 3-5 working days

EUROPE DELIVERY – £14.99 – estimated 7-10 working days*

INTERNATIONAL DELIVERY – £24.99 – estimated 10-14 working days*

*Shipping time may vary depending on your location. Although we ship through European/International delivery for under 7 days, we cannot control custom or local services delays. Please take this into consideration before making your order. 


Please allow 1-2 business days to process and dispatch your order. Once an order has been shipped, we are unable to cancel or re-route the package.


IMPORTANT NOTICE: You may incur additional import/VAT or tax costs if you are outside of the UK. Chilly J is not liable for the costs once your order leaves the UK.


If you refuse delivery for any reason, you are responsible for the contents of that order and will not be eligible for a full refund.


Please be aware we have faced ongoing delivery issues with shipment to Spain, with orders taking longer than expected to arrive. 

Return &
Exchange Policy

In the unfortunate situation that you would like to return your order, please do so within 14 days of receiving the item. In order to receive a full refund or to exchange, you must ensure the item is returned in original condition with the tags still attached.


To process a return or exchange (both UK and international) please contact, referencing your order number and we will share full instructions on how to do so.


Returned items are at your own cost and responsibility until they reach us. Please ensure the item is packaged properly, sent via a tracked service and you have proof of postage.


We will refund you by way of the original payment method and aim to do so within 5 days of receiving the item back.

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